REPAIRS

We service and repair Oster, Thrive and Shear Magic Clippers.  Clippers are pulled down and cleaned when serviced.  All worn parts are checked and replaced if needed. 

 Please download and print the Mail In Repair Form and send it with your repair to the address at the top of the form.

 Mail In Repair Form

 WARRANTY INFORMATION

Your product is covered by Botany Bay Imports Exports Pty Ltd for a period of 1 year from date of purchase against any manufacturing faults.  Please note: we only cover warranty for products purchased in Australia, and not oversea's.

1. All products returned for repair under warranty must have proof of purchase (copy of your receipt). No Proof - No Warranty.  
2. The product that is sent in for warranty that is over 6 months old and up to 12 months old, warranty parts will be replaced but where the product has done a lot of work a service charge will be made out.
3. Any products sold by us that are repaired by other than Botany Bay Imports Exports Pty Ltd or an authorised service agent will not be covered under warranty e.g. pulled apart or fitted with non-genuine parts.
4. Unless returned clipper is "new" our policy is to re sharpen all clipper blades. Reason, on return clipper may not cut due to blunt blades. These will be charged accordingly.
5. All inward freight/postage is to be paid by the customer.
6. If warranty - clipper will be returned postage paid.
7. If not warranty, return freight will be charged.

SERVICE INFORMATION

If maintenance service or service under warranty is required forward the product to place of purchase or to Botany Bay Imports Exports Pty Ltd, PO Box 260, BOTANY NSW 2019. Ph: 02 9700 0800 Fax: 02 9700 1171.

When returning the product for service or warranty, please ensure the following:

• Postage is prepaid
• Use sturdy packaging to protect the product against damage in transit - such damage is not covered by the warranty.
• Include your name, address and proof of purchase
• Provide a detailed description of the fault
• When sending a clipper do send the blades - but not attached to the clipper to avoid damage in transit.